Mama’s Care Return and Refund Policy

We aim to ensure your satisfaction with every purchase. Please review our return and refund policy:

Returns

Eligibility: Only defective or damaged items are eligible for return.

Return Window: Returns must be initiated within 14 days of delivery.

Condition: Returned items must be unused and in their original packaging.

Return Process:

Contact our customer service team with your order details and a description of the issue.

Upon approval, ship the item back to our designated address.

Refunds

Refund Eligibility: Refunds will be issued for defective items or items damaged during transit.

Refund Process:

Refunds will be processed within 7 business days after receipt and inspection of the returned item.

Refunds will be made to the original payment method.

Non-Refundable Items:

Items purchased on clearance or promotional sales.

Items returned without prior approval.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item shipped).

For eligible cases, Mama’s Care may reimburse shipping costs or provide a prepaid label.

For any questions or concerns, please contact our customer support team.